We are looking for a passionate and dynamic Operations & Client Relations Executive - DACH to join our team in London. In this role, you will be responsible for executing group tour bookings and delivering reliable operational support across the group operations lifecycle. The role combines hands-on booking delivery, client communication, handling client and supplier invoices as well as supplier coordination, and process compliance. You will work as part of a collaborative, international team, creating memories that last a lifetime for our clients and their customers.

Your responsibilities:

As an Operations & Client Relations Executive with German at Tour Partner Group, your key responsibilities will include:

Tour Delivery Execution

• Execute bookings and confirm services independently

• Ensure operational delivery tasks are completed accurately and on time

Client Communication

• Manage day-to-day client contact and operational updates

• Handle client communication professionally, escalating where required

Supplier Management

• Request services and coordinate suppliers to support tour delivery

• Maintain clear documentation and communication flow

Documentation & Financial Accuracy

• Issue vouchers, invoices, and support timely collections in line with terms

• Maintain strong attention to operational financial accuracy

Emergency Support & Rota Participation

• Participate in emergency rota where required

• Handle basic on-the-spot situations and compensation decisions within framework

Customer Feedback Handling

• Receive and log complaints, provide initial factual support and documentation

• Escalate immediately per guidelines

Your profile: Skills & Experience

We are looking for an individual with the following skills and qualifications:

• Fluency in German, both written and spoken

• Proven experience executing group tour bookings end-to-end within defined scope, ensuring accuracy, timeliness, and client specification adherence.

• Strong organizational skills and attention to detail

• Confident managing day-to-day client contact, handling operational queries professionally, and escalating issues appropriately

• Experience requesting services and coordinating suppliers to support consistent tour delivery

• Ability to issue vouchers, invoices, and ensure correct documentation and payment collection in line with agreed terms

• Being calm and assertive when handling client / supplier incidents

• Being able to handle operations and creating best practise on operation

• A good Team player

What we offer

At Tour Partner Group, we believe in rewarding our team members. By joining us, you will enjoy:

• A dynamic and international work environment, collaborating with colleagues from over 20 nationalities.

• Familiarisation trips to enhance your first-hand knowledge of our destinations.

• A holiday increase with years of service, up to 25 days.

• A contribution towards gym membership to promote well-being.

• An extra day off on your birthday, because celebrating is important!

• One volunteering day per year to support a cause you’re passionate about.

• Annual social events to celebrate our shared successes.

• TPG Travel Club discounts to explore our destinations in your free time.

• The opportunity to become a Value Champion, earning a Discover-Our-Destination reward for an exciting explorer getaway.

• A structured development programme with on-the-job training, ensuring you reach your full potential.

• A collaborative and supportive team culture where every member is valued.

• Opportunities for career progression, moving into new roles within the company.

Additional Information

• High Season Period: Please note that from 1st May – 31st August, the workload may be heavier, and overtime may be required. Overtime is compensated as time off in lieu.

• Work Location: This position is based in London, with the possibility of hybrid working depending on the role.

Our Values

At Tour Partner Group, our values guide everything we do:

• Partnership – We collaborate as a team to succeed and hold our colleagues and business partners in high esteem.

• Inspiration – We inspire confidence in others through our knowledge and expertise. We seek and embrace change.

• Respect – We are open to new ideas, cultures, and experiences. We value honesty and transparency.

• Passion – We share our love for travel and encourage others to explore our destinations. We aspire to be the difference that makes the difference.