# Operations & Client Relations Executive **Company:** Tour Partner Group **Department:** UK&I Groups **Role:** Operations & Client Relations Executive **Location:** Tour Partner Group Palma de Mallorca **Remote status:** Hybrid We are looking for a passionate and dynamic **Operations & Client Relations Executive** to join our team in **Palma de Mallorca**. In this role, you will be responsible for **executing group tour bookings and delivering reliable operational support across the group operations lifecycle**. You will work as part of a **collaborative, international team** , creating memories that last a lifetime for our clients and their customers. **Your responsibilities:** As an Operations & Client Relations Executive at Tour Partner Group, your key responsibilities will include: Tour Delivery Execution - Execute bookings and confirm services independently - Ensure operational delivery tasks are completed accurately and on time Client Communication - Manage day-to-day client contact and operational updates - Handle client communication professionally, escalating where required Supplier Management - Request services and coordinate suppliers to support tour delivery - Maintain clear documentation and communication flow Documentation & Financial Accuracy - Issue vouchers, invoices, and support timely collections in line with terms - Maintain strong attention to operational financial accuracy Emergency Support & Rota Participation - Participate in emergency rota where required - Handle basic on-the-spot situations and compensation decisions within framework Customer Feedback Handling - Receive and log complaints, provide initial factual support and documentation - Escalate immediately per guidelines **Your profile: Skills & Experience** We are looking for an individual with the following skills and qualifications: - Proven experience executing group tour bookings end-to-end within defined scope, ensuring accuracy, timeliness, and client specification adherence - Confident managing day-to-day client contact, handling operational queries professionally, and escalating issues appropriately - Experience requesting services and coordinating suppliers to support consistent tour delivery - Ability to issue vouchers, invoices, and ensure correct documentation and payment collection in line with agreed terms - Structured, proactive, and detail-oriented, with the ability to manage day-to-day bookings, supplier coordination, and client communication independently - Fluency in English, both written and spoken **What we offer** At Tour Partner Group, we believe in rewarding our team members. By joining us, you will enjoy: - A **dynamic and international work environment** , collaborating with colleagues from over **20 nationalities**. - **Familiarisation trips** to enhance your first-hand knowledge of our destinations. - **A holiday increase** with years of service, up to **25 days**. - **A contribution towards gym membership** to promote well-being. - **An extra day off on your birthday** , because celebrating is important! - **One volunteering day per year** to support a cause you’re passionate about. - **Annual social events** to celebrate our shared successes. - **TPG Travel Club discounts** to explore our destinations in your free time. - The opportunity to become a **Value Champion** , earning a **Discover-Our-Destination reward** for an exciting explorer getaway. - **A structured development programme** with **on-the-job training** , ensuring you reach your full potential. - A **collaborative and supportive team culture** where every member is valued. - Opportunities for **career progression** , moving into new roles within the company. **Additional Information** - **High Season Period** : Please note that from **1st May – 31st August** , the workload may be heavier, and overtime may be required. Overtime is compensated as time off in lieu. - **Work Location** : This position is based in **Palma de Mallorca, Spain** , with the possibility of hybrid working depending on the role. **Our Values** At Tour Partner Group, our values guide everything we do: - **Partnership** – We collaborate as a team to succeed and hold our colleagues and business partners in high esteem. - **Inspiration** – We inspire confidence in others through our knowledge and expertise. We seek and embrace change. - **Respect** – We are open to new ideas, cultures, and experiences. We value honesty and transparency. - **Passion** – We share our love for travel and encourage others to explore our destinations. We aspire to be the difference that makes the difference. [Apply for this position](https://careers.tourpartnergroup.com/jobs/7751606-operations-client-relations-executive/applications/new)