We are looking for a passionate and dynamic FIT Sales and Operations Executive with French to join our team in Copenhagen, Denmark. In this role, you will be responsible for assisting senior team members in handling tour logistics and contributing to the smooth execution of travel experiences. You will work as part of a collaborative, international team, creating memories that last a lifetime for our clients and their customers.

Your responsibilities:

As a FIT Sales and Operations Executive with French at Tour Partner Group, your key responsibilities will include:

• Itinerary and package design: Craft engaging, well-structured tour itineraries and packages tailored to client needs and the Scandinavian products we offer.

• Client queries and offers: Assess client inquiries, communicate clearly with clients, and prepare accurate offers based on the services requested.

• Procurement and supplier negotiation: Negotiate with suppliers to secure the best possible product at the best possible price, and build lasting supplier relationships.

• Logistics and bookings: Coordinate and book accommodation, transport, activities and other services, ensuring every detail is confirmed and consistent.

• Travel documentation: Double-check, finalise and send final travel documents to clients accurately and on time.

• Tour ownership and financial accountability: Take ownership of your tours, with accountability for their quality and financial results, including margin and cost control.

• Payment monitoring: Ensure that payment conditions are respected and that invoices are accurate and on time, escalating delays to the Department Manager.

• Administration and record-keeping: Support administrative tasks, including documentation and record-keeping for tours.

• Guest support: Assist with guest inquiries, providing information and support as needed.

• Sales support: Follow up on leads and occasionally take part in sales activities, client visits and events alongside senior staff.

• Emergency phone duty: Take part in the emergency phone rota, handling urgent client and supplier incidents calmly and assertively.

• Cross-department support: Provide support or cover for other departments when needed.

Your profile: Skills & Experience

We are looking for an individual with the following skills and qualifications:

• Fluency in French, both written and spoken

• Market knowledge: Solid knowledge of the Scandinavian market and its products, with relevant experience in a Scandinavian incoming agency or similar.

• Operational experience: Prior experience in operational management, overseeing day-to-day operational tasks.

• Sales support: Familiarity with sales support activities, client engagement and lead follow-ups.

• Negotiation and communication: Excellent communication and interpersonal skills, strong negotiation ability, and a talent for building professional contacts.

• Resilience: Able to work under pressure and multitask in a fast-paced environment, keeping a positive attitude during busy periods.

• Financial understanding: A strong grasp of costing and margins, driven by success criteria such as growth and guest satisfaction.

• Technical skills: Good computer skills, fluency with the Microsoft Office package, and proficiency in CRM and booking systems.

• Education: Relevant education or coursework is a plus.

• Service-minded, with a genuine focus on guest satisfaction

• Team player with strong cross-functional collaboration skills

• Self-driven, responsible and structured, with good planning skills and the ability to keep deadlines

• Revenue-focused and motivated to achieve targets

• Detail-oriented, with accuracy and consistency in your work

• Calm and assertive when handling client and supplier incidents

• Reliable, flexible, enthusiastic and proactive

• Comfortable working according to specific procedures

• Willing to assume more responsibility and grow in your role

What we offer

At Tour Partner Group, we believe in rewarding our team members. By joining us, you will enjoy:

• A dynamic and international work environment, collaborating with colleagues from over 20 nationalities.

• A holiday increase with years of service, up to 25 days.

• One volunteering day per year to support a cause you’re passionate about.

• Annual social events to celebrate our shared successes.

• TPG Travel Club discounts to explore our destinations in your free time.

• The opportunity to become a Value Champion.

• A structured development programme with on-the-job training, ensuring you reach your full potential.

• A collaborative and supportive team culture where every member is valued.

• Opportunities for career progression, moving into new roles within the company.

Additional Information

• High Season Period: Please note that during high season, the workload may be heavier, and overtime may be required. Overtime is compensated as time off in lieu.

• Work Location: This position is based in Copenhagen, Denmark, with the possibility of hybrid working depending on the role.

Our Values

At Tour Partner Group, our values guide everything we do:

• Partnership – We collaborate as a team to succeed and hold our colleagues and business partners in high esteem.

• Inspiration – We inspire confidence in others through our knowledge and expertise. We seek and embrace change.

• Respect – We are open to new ideas, cultures, and experiences. We value honesty and transparency.

• Passion – We share our love for travel and encourage others to explore our destinations. We aspire to be the difference that makes the difference.